Secret Dining/Shopping Program (QA)
Get the Inside Scoop.
It’s almost impossible to know what it’s like to experience your establishment as a new customer. You invest significant time training your staff to deliver hospitality and to execute the processes that you’ve created. Your friends and family offer feedback, but it’s often biased in a positive way and they aren’t aware of what the truly vital functions for each employee really are. We can help. By analyzing your employee manual and steps of service, we will create a rubric to evaluate the things that are most important to you. Then, we’ll send trained and anonymous experts to dine and observe, incognito. We will compile a report based on their observations to help you measure the effectiveness of your training and identify areas where more work is needed.